Contact Us
At Cleobetra, we understand the importance of providing exceptional customer support to our players from Australia and around the world. We're committed to ensuring that you have a seamless experience while navigating our website or using our mobile app.
If you need assistance with any aspect of your account, game play, or general inquiries, please don't hesitate to reach out to us through one of the following methods:
Live Chat Support
Available 24/7Our live chat support team is available around the clock, ready to provide instant assistance with any questions or concerns you may have. Simply click on the 'Live Chat' button at the bottom right corner of your screen.
Email Support
Support available in multiple languages including English, German, French, Spanish, Italian, Finnish, Norwegian, Polish, Hungarian, Czech, Greek, Portuguese, and Arabic.Please note that we aim to respond to all emails within a few hours during business days. However, please allow up to 2-3 hours for us to get back to you.
Help Centre
Our comprehensive help centre is available at your convenience, where you can find answers to the most frequently asked questions regarding game rules, account management, bonuses, and more.
If you're unable to find what you're looking for in our help centre or need further assistance with a specific issue, please don't hesitate to contact us through one of the above methods. Our support team is here to help!
Verification Support
In case of issues related to verification, account recovery, or other sensitive matters, please reach out to our dedicated support email address.
Technical Troubleshooting
For any technical issues with the mobile app or website, we recommend restarting your device or checking your internet connection first. If the issue persists, please get in touch with our support team through live chat or email.
Responsible Gambling Assistance
If you're experiencing problems related to responsible gambling, such as deposit limits, loss limits, session reminders, cooling-off periods, temporary and permanent self-exclusion, we are here to provide guidance and assistance. Please contact us using one of the above methods for confidential help and support.
We strive to ensure that our communication channels operate efficiently during standard working hours:
Monday - Friday: 09:00 AM - 05:00 PM (UTC+2)
We're committed to continuously improving our support services. If you have any suggestions or feedback on how we can better assist you, please don't hesitate to contact us using one of the above methods.
General Support Workflow
When reaching out to us, please be prepared to provide necessary details about your issue so that we can effectively address it for you.
Thank you for choosing Cleobetra. We're committed to providing you with a safe and enjoyable gaming experience.
